SALES ASSOCIATE

We invite you to apply for the position of sales associate.   Below you will find the general expectations and job description.  Please submit cover letter, application, resume, and at least two professional references to the General Manager at tbcbetsy@gmail.com.

Download the Application

Description: The responsibility of every sales associate is to provide excellent customer service by creating a welcoming environment in the shop.

Desired Attributes:

  • Friendly, outgoing, and engaging personality

  • Comfortable assisting members of the community and working with peers

  • A confident manner

  • Exemplify excellent customer service

  • Must be helpful and polite in all situations

  • Acts appropriately when dealing with customer feedback and complaints

  • Have a basic understanding of outdoor/travel community

  • Ability to work as part of a team

  • Open to accepting feedback from managers

  • Good communication skills

  • Willingness and ability to learn about a multitude of products in a fast paced, and ever-changing, environment

  • Efficiently complete tasks that are assigned by managers

  • Ability to stay focused on tasks at hand while assisting in creating a lively, enjoyable workplace for yourself and other employees

  • Flexible schedule

  • Available weekends and holidays

Responsibilities:

  • Greet customers who enter the shop in a friendly, welcoming way

  • Assist shoppers to find the gear they’re looking for

  • Listen to and answer questions customers have

  • Give input on product selection

  • Become proficient in the shop’s Point of Sales (POS) in areas such as ringing up purchases, refunds, store credits, and gift certificates

  • Become proficient in each department of the shop - sportswear, hardgoods, and footwear

  • Complete tasks and projects specific to each section on weekly task sheets and any additional project lists from managers or department leads

  • Communicate discrepancies and problems to manager and/or general manager

  • Keep the store tidy and clean: vacuuming, dusting, cleaning mirrors/windows

  • Take responsibility for security within the store. Be on the lookout for shoplifters, fraudulent credit cards, etc.

  • Keep up to date with special sales, promotions, and events

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  • Attend clinics whenever possible

  • Attend store events

  • Attend monthly staff meetings

  • Be available to work two weekends a month, preferably every other weekend