ASSISTANT SHOP MANAGER

We invite you to apply for the position of assistant shop manager.   Below you will find the general expectations and job description.  Please submit cover letter, application, resume, and at least two professional references to the General Manager at tbcbetsy@gmail.com.

Download the Application

Description: The role of the assistant shop manager is to support the responsibilities of the shop manager in an effort to keep things running smoothly and effectively.

Desired Attributes:

  • Approachable by all staff

  • Ability to communicate openly and effectively with all team members

  • Flexible and able to adjust as goals shift

  • Able to problem solve in real time

  • Friendly and engaging personality

  • Comfortable directing and managing a team.

  • A confident manner.

Responsibilities:

  • Set the example as a leader of excellent customer service and work ethic.

  • Help intercept incoming stressors for the manager.

  • Absorb Manager responsibilities when Manager is out.

  • Act as second set of eyes and ears on the floor.

    • Offer additional perspective on behavior of staff and effectiveness of policies

  • Provide feedback, consultation, and new ideas as to how the business can be run more effectively.

  • Accept feedback openly from staff and communicate that with the leadership team.

  • Be the intermediary between staff and customers when needed.

    • Act appropriately when dealing with customer feedback and complaints.

    • Must be helpful and polite in all situations

  • Help educate the staff on new policies and gear.

  • Follow up on daily task sheets and project lists to ensure completion.

  • Ensure that all team members are on task.

  • Help decide on disciplinary action when needed.

Expectations

  • Work 2 closing shifts per week.

  • Be available to work two weekends per month, preferably, every other weekend.